Privacy Policy

Who We Are

ChannelHubNet operates as a specialized IT service provider focused on mobile app testing and debugging. Our headquarters are located at 1, No. 618之1號, Chunri Rd, Taoyuan District, Taoyuan City, Taiwan 33050. We work with development teams and businesses across Taiwan and internationally to ensure mobile applications function properly before they reach end users.

This policy applies to all interactions with our testing platform, including when you use our debugging services, communicate with our team, or visit our website.

Information We Collect

The nature of mobile app testing means we work with different types of data depending on your specific project needs. Here's what we typically gather:

Technical Testing Data

When you submit an application for testing, we collect information necessary to identify bugs and performance issues. This includes crash logs, device specifications, operating system versions, network conditions, and error reports. We also track how applications perform under various testing scenarios we create.

Account Information

To manage your testing projects, we need basic business details: company name, contact person, email address, phone number, and billing information. If you're working with us on multiple projects, we keep records of previous testing assignments and preferences you've shared about testing priorities.

Application Data Under Test

During testing, we access the applications you submit. This might include test accounts you provide, sample data you've loaded for testing purposes, and any content within the application necessary to verify functionality. We treat this information as confidential client material.

How We Use Your Information

Everything we collect serves specific purposes related to testing quality and business operations:

• Conducting thorough testing of your mobile applications across different devices and scenarios
• Generating detailed bug reports and performance analysis documents
• Communicating with you about testing progress, issues discovered, and recommendations
• Managing project timelines and coordinating with your development team
• Processing invoices and maintaining business records as required by Taiwan tax regulations
• Improving our testing methodologies based on patterns we observe across projects
• Maintaining security logs to protect both your data and our testing infrastructure

We don't use your testing data for marketing purposes, and we certainly don't sell information to third parties. Your application code and business details remain confidential.

Data Storage and Security

Mobile app testing requires us to temporarily store applications and related data. Here's how we protect that information:

Storage Infrastructure

We maintain secure servers within Taiwan data centers that comply with local regulations. Testing environments are isolated from public internet access, and we use encrypted connections for all data transfers. Application files you submit are stored in protected directories with restricted access permissions.

Access Controls

Only testing engineers assigned to your project can access your application data. Each team member uses individual credentials, and we maintain logs of who accessed what and when. Administrative access requires two-factor authentication.

Testing Environment Separation

Each client project runs in its own isolated testing environment. Your application never shares resources with another client's project, preventing any possibility of data cross-contamination.

Data Sharing and Disclosure

We keep data sharing to an absolute minimum. In most cases, information stays within ChannelHubNet. However, there are limited circumstances where sharing becomes necessary:

Service Providers

We occasionally work with specialized contractors for specific testing scenarios—like performance testing under high network load or accessibility verification for users with disabilities. These contractors sign confidentiality agreements and only receive the minimum information needed for their specific task.

Legal Requirements

Taiwan law might require us to disclose certain information to regulatory authorities, courts, or law enforcement in response to valid legal requests. If this happens, we'll notify you unless legally prohibited from doing so.

Business Transfers

Should ChannelHubNet merge with another company or transfer ownership, client data would be part of that transition. Any acquiring entity would need to honor the commitments in this privacy policy.

What we never do: We don't sell your data to advertisers, share testing results with competitors, or use your application code for any purpose beyond the testing services you've contracted.

Your Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you specific rights regarding information we hold. Here's what you can do:

• Access your data: Request copies of all personal information we've collected about you or your organization
• Correction rights: Ask us to fix any inaccurate information in our records
• Deletion requests: Have us remove your data once the business relationship ends and legal retention periods expire
• Processing restrictions: Limit how we use certain information while maintaining essential business records
• Data portability: Receive your testing data in a structured format you can transfer to another service provider
• Withdraw consent: Revoke permission for data processing that requires your explicit consent (though this might affect our ability to provide services)

Data Retention Practices

We don't keep information longer than necessary. Here's our approach to data lifecycle management:

Active Project Data

While we're actively testing your application, we maintain all related data in immediately accessible systems. This includes the application itself, test results, communications, and any issues we've documented.

Post-Project Retention

After testing concludes, we keep your application files for 90 days in case you need additional verification or want to reference previous test scenarios. Test reports and bug documentation remain available for two years—helpful if you're planning future updates or want to compare performance across versions.

Business Records

Taiwan regulations require us to maintain certain business records for tax and accounting purposes. Invoices, contracts, and financial records stay in our systems for seven years. These are stored in our financial management system, separate from technical testing data.

Deletion Process

When retention periods expire, we permanently delete data using secure wiping methods. This isn't just moving files to a recycling bin—we overwrite storage locations to make recovery impossible. Backup systems follow the same deletion schedule.

International Data Considerations

Most of our testing infrastructure stays within Taiwan, but some situations involve cross-border data movement:

Cloud Testing Services

When testing how applications perform for international users, we sometimes use cloud-based device farms located in other countries. Before doing this, we ensure these providers maintain security standards equivalent to Taiwan requirements and sign data processing agreements.

Client Location

If you're based outside Taiwan but using our services, your data enters Taiwan when you submit applications for testing. Taiwan's data protection regulations will apply to how we handle that information.

Reporting to International Teams

When your development team spans multiple countries, test reports we send might cross borders. We can implement additional encryption or use secure file-sharing platforms if your compliance requirements demand it.

Cookies and Website Technology

Our website uses standard technology to function properly and improve your experience. Here's what's running:

Essential Cookies

These keep you logged into our client portal and remember your testing dashboard preferences. Without them, you'd need to re-enter information constantly. They're necessary for the platform to work, so they don't require separate consent.

Analytics

We track how people use our website to identify confusing navigation or pages that aren't loading properly. This helps us improve the user experience. We've configured our analytics to anonymize IP addresses and respect "Do Not Track" browser settings.

Communication Tools

Our client portal includes messaging features so you can communicate with testing teams. These tools use cookies to maintain conversation threads and notify you about new messages.

You can adjust cookie preferences through your browser settings, though disabling essential cookies will prevent certain platform features from working.

Changes to This Policy

Testing technology and privacy regulations both evolve. We review this policy annually and update it when our practices change or new legal requirements emerge.

When we make significant changes, we'll notify active clients by email at least 30 days before new terms take effect. We'll also post notifications on our client portal dashboard. The "Last Updated" date at the top of this policy always reflects the most recent revision.

For minor updates—like clarifying existing language or fixing typos—we'll simply update the policy without separate notification.

Questions and Concerns

Privacy questions come up. Maybe you're wondering whether a specific testing scenario requires additional data protection, or you want to understand exactly what information we'll access in your application.

Our team can explain our practices in detail and work with you to address specific concerns about your project. We'd rather have that conversation upfront than discover mismatched expectations halfway through testing.

If you believe we've mishandled your information or violated Taiwan privacy regulations, you have the right to file a complaint with Taiwan's Ministry of Justice or pursue legal remedies. We hope it never comes to that, but you should know those options exist.