Cookie Policy
Last Updated: January 2025
What Are Cookies?
Cookies are small text files stored on your device when you visit channelhubnet.com. They help us remember your preferences and understand how you interact with our platform.
Think of them as digital sticky notes. Some remember your settings between visits. Others help us figure out which parts of our mobile testing tools actually get used (and which ones don't).
We're not doing anything mysterious here. Most websites use cookies. We just want to be transparent about what we're tracking and why.
Types of Cookies We Use
Essential Cookies
These keep the site functioning. Without them, you couldn't log in, upload test files, or access your debugging dashboard. They're necessary for basic operations.
Functional Cookies
These remember your choices—like your preferred device configurations for testing, language settings, or which debugging tools you use most often. Makes your experience smoother.
Performance Cookies
We use these to track which features get attention and which get ignored. If everyone's struggling with a particular testing interface, we'll know about it and can make improvements.
Marketing Cookies
These track whether you came from a specific campaign or link. Helps us understand what brings people to our platform and what content actually resonates with mobile developers.
Specific Cookies on ChannelHubNet
Here's what's actually running on our site:
| Cookie Name | Purpose | Duration |
|---|---|---|
| session_id | Maintains your login session across testing sessions | Until you close browser |
| user_prefs | Stores your dashboard layout and tool preferences | 1 year |
| analytics_track | Tracks feature usage and platform navigation patterns | 90 days |
| device_config | Remembers your saved device testing configurations | 6 months |
| campaign_ref | Records which marketing source brought you here | 30 days |
How Cookies Improve Your Experience
Here's what these tracking files actually do for you:
- Remember your last testing session so you can pick up where you left off
- Keep your custom device profiles saved between visits
- Load your preferred debugging tools automatically
- Track which features cause confusion so we can redesign them
- Show you relevant updates about mobile testing trends in Taiwan's market
- Maintain your security settings throughout your session
We've been testing mobile apps since 2019, and honestly, cookies make the difference between a clunky experience and something that actually works smoothly.
Managing Your Cookie Preferences
You control this. Every modern browser lets you block, delete, or manage cookies. But heads up—blocking essential cookies will break some functionality.
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Options → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Manage cookies
If you block everything, you won't be able to log in or save your testing configurations. Essential cookies need to stay enabled for the platform to work.
Third-Party Cookies
We use a couple external services that set their own cookies:
- Analytics Provider: Helps us understand traffic patterns and feature usage
- CDN Services: Speeds up content delivery for faster loading times
- Email Platform: Tracks whether our service updates actually get opened
These third parties have their own privacy policies. We picked services that align with our approach to data handling, but you should check their policies if you're curious about specifics.
Important Note: We don't sell your cookie data to advertisers. We don't use tracking to build profiles for marketing to other companies. The data stays within our platform improvement efforts and basic operational analytics.
Data Retention and Your Rights
Cookie data gets cleared based on the durations listed above. Session cookies disappear when you close your browser. Others stick around for the specified periods.
You can request deletion of your stored preferences anytime. Just contact us and we'll clear everything tied to your account within 48 hours.
Under Taiwan's data protection regulations, you have rights to access, modify, or delete personal information we've collected through cookies. We take those obligations seriously.
Updates to This Policy
We'll update this page when we add new cookies or change how we handle data. Check back occasionally, especially if you're particular about privacy settings.
Major changes get announced through email to active users. Minor clarifications just get posted here with an updated date at the top.
If regulations change or we adopt new analytics tools, expect updates. We're not static—our platform evolves, and this policy evolves with it.
Questions About Cookies?
Reach out if something's unclear or you want more details about specific tracking:
+886492250296
1, No. 618之1號, Chunri Rd, Taoyuan District, Taoyuan City, Taiwan 33050